How many times have you been in a situation where the client is never happy with the results, no matter what you do? How many 'emergency' messages have you responded to because the site isn't quite right in some new way? How many clients have you lost or fired because they honestly had no idea what they really wanted? If you answered yes to any of those questions, this session is for you!
Gathered from years of 'learning it the hard way' I am excited to share my knowledge with Freelancers, Agency Owners, Project Managers, Business Development professionals as well as anyone else who wants to better manage conversations.
Walk away from this talk with a better understanding of:
- Project And Sales Pipeline Strategy
- Uncovering Client Business Goals
- Objection Handling
- Managing Scope
- Expectation Setting For Better Support Delivery
Dwayne McDanielAgency And Community Success Manager @ Pantheon
Dwayne has been working in tech and open source sales since 2005.
He knew as soon as he started working with Java middleware developers he never wanted to work outside of open source ever again. Dwayne first started building in Drupal and WordPress for the San Francisco Improv teams and projects. He fell in the love the community and then found a position at Pantheon at the end of 2013.
As a Community and Agency Success Manager he has had the privilege of presenting at dozens of community events from Paris to Iceland to MIT and Stanford.
Outside of tech he loves producing and performing improv theater, reading webcomics and singing karaoke!
Reach out at https://mcdwayne.com or on twitter @mcdwayne