Outsourcing is a critical business strategy for organizations looking to grow and scale their operations while needing to maintain focus on their core business and creating competitive advantage by reducing their operational costs.
However, some prevalent misconceptions associated with outsourcing, like exposure to quality and performance risks, timeline delays, fear of losing customers to vendors, legal and security compliance gaps and others make it extremely challenging for Drupal Agencies to adapt as a growth strategy.
Based on research and learnings from our account management and delivery practice, we implemented an agency success management framework by re-aligning and syncing operational measurements directly with our customer and agency success metrics.
This session will walk through the transformation journey of how we innovated our business model from an outsourcing vendor to an Agency Partner, that helped us achieve growth multipliers, shift from competition to collaboration mode, and play to strengths.
We will see how this framework can help Drupal agencies, partners, and providers build a healthy and long-lasting business relationship based on empathy, trust and shared values by innovating and re-architecting various operational processes around service redesign, workflow tailoring, holistic onboarding, risk sharing, value-driven development and shared knowledge and experience.
- C-Level, strategists, agency leaders
- Beginner to intermediate